Returns and Refund Policy

Return Period

You may request a return within 30 days after delivery.

Please contact us before returning an item. Unauthorized returns may be refused.

Return Eligibility

For a standard return, the item must be:

• Unused and uninstalled

• Unprogrammed and unmodified

• In its original condition and packaging

• Returned with all accessories and documentation

• Accompanied by proof of purchase

Products programmed or customized for a specific VIN cannot normally be returned unless they are defective, damaged in transit, or supplied incorrectly by us.

Compatibility

Customers are responsible for providing accurate vehicle information, VIN, and original part number.

We strongly recommend confirming compatibility with us before ordering. Returns caused by inaccurate information supplied by the customer may be treated as customer-choice returns.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery.

If an item is damaged, defective, or incorrect, contact us within 48 hours and provide your order number, photos or video, and a description of the problem.

Do not install a visibly damaged or incorrect item.

Return Process

To request a return, email sales@takeautopart.com and include:

• Order number

• VIN and original part number

• Reason for return

• Supporting photos or diagnostic information

If approved, we will provide return instructions and the correct return address. Do not send returns to our warehouse addresses without authorization.

Return Shipping and Refunds

We will provide instructions for return shipping if the return is caused by our error, a confirmed defect, or shipping damage.

For customer-choice returns or incorrect orders caused by information supplied by the customer, return shipping costs are the customer’s responsibility.

Approved refunds are issued to the original payment method after inspection. Please allow 5–10 business days for processing.

Original shipping charges are non-refundable unless the return is caused by our error or required by law.

Cancellations and Warranty

Contact us immediately to request cancellation. Cancellation cannot be guaranteed after processing, programming, testing, or shipment has started.

Warranty terms are stated on the applicable product page. Damage caused by incorrect installation, programming, external electrical faults, water, misuse, or modification is not normally covered.

This policy does not limit consumer rights that cannot legally be excluded.

Contact Us

Email: sales@takeautopart.com
WhatsApp: +86 135 0661 3674
U.S. Phone: +1 (304) 981-1163